Call Centre

/Call Centre

CALL CENTRE SERVICES

India is one of the leading locations in the world for international call-centre operations.
Advantages-of-Call-Center-Consulting
Trained Personnel

Call center staff are well-trained, intelligent, English speaking university graduates, making it possible for the country to offer competitive rates. MLI can outsource and manage call center services in India on the client’s behalf.

Relationship-Management
Relationship Management

Within India, in conjunction with our channel partner, we can offer multiple services outlined below. We strive to excel in customer relationship management. We manage people, processes, systems and facilitates from design through implementation to on-going operation.

Diversified-Experience
Diversified Experience

Our diversified experience enables us to customize our services to fit your specific business needs. We provide live-operator call processing services, including order capture and customer service. We also validate databases in India.

OUR COMPREHENSIVE CALL CENTRE SERVICES INCLUDE:

Outbound Teleservices Include
  • Outbound Call Centre
  • Market Research Data Acquisition
  • Customer Data Capture/Surveys
  • Customer Relationship Programs
  • Telemarketing & Telesales
  • Validation/Updation
Direct Mail Follow Up

Increase your response rate by having us make follow-up calls on your direct mail pieces. Our experience has shown a response increase by adding our calling to a typical direct mail program. Before you do a mailing campaign let us save you wasted money and effort by updating your marketing database.

Data Entry and Enquiry Handling

We provide data entry and inquiry handling services for clients that require information to be presented to or captured by customers. For data entry we offer:

  • Key-in data entry and maintenance of multi-segmented databases
  • Multiple quality assurance programs
  • Caller information capture

We can capture and organize marketing data regardless of the source and format. Database Updating & Database Enhancement.

Database Enhancement

Through strategic teleservices, we create, maintain, improve and maximize the effectiveness of a company’s database. The programs can include data segmentation, data augmentation, on-going database maintenance, and tracking. We have updated and enhanced databases for corporate houses, professional organizations, publishers, manufacturers, and business services.

Database Updating

With changes happening faster every day, your database can get out of date quickly. We’ll update and enhance your existing direct mail or prospect lists by getting correct contact information, updated addresses, name spellings, titles and e-mail addresses.

  • You’ll know if you’ve got the “right” people before you spend more money and resources.
  • Your campaign will be more focused with better information.
  • You’ll save money by eliminating wasted postage, printing, and people time.
  • You’ll get faster and cheaper ways to reach your audience with e-mail addresses.
The outbound telemarketing services we offer include:
  • Database Validation/Updation
  • Appointment Setting
  • Direct Mail follow up
  • Seminar Registration
  • Surveys/Market Research
  • Fundraising
  • B2B or B2C Product/Service Selling
Indian Lists
International Lists

Need A Free Quote/Help With Your Telecalling Campaigns? Contact Us!

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